You may return most new, items sold and fulfilled by Earth’s Pure Nutrition.com within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item). However, we will not pay the return shipping costs if you decide to return the item under your own volition.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery are subject to our GUARANTEE below.